Frequently Asked Questions

Please read our FAQ before sending us a message.

I have received my order but the garment is too small, can I exchange this?

Return the item(s) to us with your order number.

Please re-order online and once we have received your returned items we will process a refund.

Items that are made to order can only be returned if they are faulty. If unsure check before placing the order.

How long will my order take?

Allow up to 10 working days however June – September allow up to 15 working days.

How will my order be sent?

The options are; school delivery during term time, or home delivery via Royal Mail, Courier or our company van.

My school isn’t on your website, can you do these?

Please get in touch with us with your enquiry

What exactly happens after ordering?
  • Stock is allocated to you order
  • Allocation is made on a daily basis
  • Items we have in stock are reserved for you
  • Some items may need to have the logo added
  • Some Items may be made up for your order
  • Please allow 5 – 10 working days.
  • Back to school trading periods June- September please allow up to 21 days
My garment is faulty, can I bring this back?

Faulty garments may be returned for a refund or to be swapped.

Send us an email