TERMS AND CONDITIONS

This site is owned and operated by Logo Leisurewear Limited

(“we”, “our” or “us” shall refer to Logo Leisurewear Limited).

Our trading address is:

Logo Leisurewear Limited
5 Long Acre Close
Sheffield
S20 3FR

Our registered office is at:

16/18 station road
Chapeltown
Sheffield
S35 2XH

If you want to ask us anything about these terms and conditions or have any comments or complaints on or about our website, please e-mail [email protected]

These terms and conditions set out the basis on which you can visit and use our website. They will apply to all transactions carried out on our website. Please read them carefully as they contain important information.

OWNERSHIP OF RIGHTS:

All rights, including copyright, in this website are owned by or licensed to Logo Leisurewear limited. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Logo Leisurewear Limited. You may not modify, distribute or re-post anything on this website for any purpose.

PRICES:

Logo Leisurewear has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of VAT, where applicable. The price for goods ordered by you and accepted by us will be that stated on the website at the time of order.

ACCURACY OF CONTENT:

Illustrations and colours are for the purposes of representation only. Packaging may vary from that shown. The weights, dimensions and capacities if given are approximate only. If you have any queries, contact our team on 0114 2511171  to discuss our products further. To the extent permitted by applicable law, Logo Leisurewear Limited disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. Logo Leisurewear Limited shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.

DAMAGES TO YOUR COMPUTER:

Logo Leisurewear Limited makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won’t cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Logo Leisurewear Limited shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

ORDERING ERRORS:

You are able to correct errors on your order up to the point at which you click on “process payment” on the final page of our ordering process.

DISPATCH AND DELIVERY CHARGES:

Normal dispatch will be within 5-10 working days (Mon-Fri) of placing an order. Orders are delivered within 48-72 hours from being dispatched. During peak periods of trading, such as school holidays, the time frame for processing & dispatching an order will increase considerably. Typically during these periods orders may take up to 4 weeks or longer to process, we recommend customers take note of our cut off date for guaranteed delivery before school starts in September as orders placed after this date are unlikely to arrive before school starts at the end of the summer holidays.

Delivery is £4.00 on all orders under £75.00, thereafter delivery of your order is free of charge.

You will be advised by phone or e-mail of any delays to your order and may be offered the option of a part dispatch if practical. Please ensure that the correct postal delivery address is entered on the order as we cannot be held liable for any missing packages dispatched to an incorrect or incomplete address through no fault of our own.

RETURNS, EXCHANGES AND REFUNDS:

All orders will be dispatched with a Returns Instructions but must include your order number. The order number MUST be sent to us along with the returned items.
Please ensure that all returns are unworn, unwashed and in the same condition as received. We reserve the right to refuse goods for refund if the original items are not returned in a resalable condition.
Goods can only be returned for a refund up to 30 days from the dispatch date of original purchase.
Garments that have been personalised with names or initials CANNOT be exchanged.

This does not include any school emblems which are a required part of the uniform.

The cost of returns must be met by the customer, however if the item(s) being returned is/are faulty or were sent incorrectly in error the postage charges will be refunded. We recommend you ontain a Certificate of Posting from the Post Office or Courier Service used so you can track your returned goods.

Any delivery charges originally paid are non-refundable.

If you are returning any items for a refund, please allow up to 14 days from us receiving the items for the refund to be processed.

Some items are not stock supported/made to order, and not eligible  for a refund. You will be made aware of this when your order is placed.

FAULTY GOODS AND COMPLAINTS:

All complaints will be dealt with sympathetically. However, we will NOT tolerate any verbal or written abuse from customers to any of our staff.

Any items that are clearly suffering from a manufacturing defect will be replaced or refunded immediately. However, we reserve the right, in the case of questionable complaints, to return the goods to the manufacturer for inspection in order to clarify whether the complaint is genuine. We will keep the customer informed of the progress of their complaint. This procedure may take up to 30 days.

ACKNOWLEDGEMENT AND ACCEPTANCE OF YOUR ORDER:

If you have supplied us with your e-mail address, we will notify you by e-mail as soon as possible to confirm receipt of your order. At this point the contract for our sale and your purchase of the goods shall be made and the contract shall be formed at the place from which our acceptance e-mail is sent to you or as verbally confirmed over the phone.

Your order will not be accepted if it becomes apparent to us that there are material errors in the prices advertised on our website. If you have not supplied us with your e-mail address, our confirmation of order page at the end of our ordering process will act as confirmation that we have received your order. No contract will be formed until you receive confirmation from us that we have accepted your order.

If there are any changes to the details supplied by you it is your responsibility to inform us as soon as possible.

CANCELLATION RIGHT:

You have the legal right to cancel your order within seven working days of receipt of the goods, except for goods supplied in accordance with Section 7. You may cancel your order by contacting us on 0114 2511171 or e-mailing [email protected]

We will refund you the purchase price for the order you wish to cancel within 14 days of your request to cancel your order. Any postage charge originally paid will not be refunded.

Once we receive notification from you that you wish to withdraw from the contract (in accordance with these terms) any sum debited from your credit or debit card in relation to your order will be re-credited to that credit or debit card account as soon as possible, and in any event within 14 days of cancellation. You have a legal responsibility to take reasonable care of the goods in your possession.

If you do not return the goods as required, we may take legal action to recover a sum not exceeding the trade cost price of the goods.

EXCLUSIONS OF LIABILITY:

Any disclaimers and exclusions or liability in these terms and conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Logo Leisurewear Limited  or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provision of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

DATA PROTECTION:

We will take all reasonable precautions to keep the details of your order and payment secure but unless we are negligent, we will not be liable for unauthorised access to information supplied by you.

We process all your credit or debit card information using a secure payment service and do not hold or store your personal details on our servers.

We will only use the information supplied by you for the purposes of fulfilling your order unless you agree otherwise. We would like to notify you of products and offers which may be of interest to you from time to time: if you do not wish to receive such notification please tick the box on the order form. You can correct any information about you or ask for information about you to be deleted by giving us written notice at the address or e-mail address shown on the website.

Please note, that if we suspect that any order is placed or any payment is made fraudulently, we will use the information supplied by you in order to investigate.

In addition, please see our Privacy Policy.

OTHER LEGAL NOTICES:

There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms and conditions from time to time will be changed and you should look through them as often as possible.

LAW, JURISDICTION AND LANGUAGE:

This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England. All contracts are concluded in English.

IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS AND CONDITIONS, PLEASE LEAVE THE WEBSITE NOW



WEBSITE PRIVACY POLICY GDPR April 2018

This privacy policy sets out how Logo Leisurewear uses and protects any information that you give Logo Leisurewear when you use this website.

Logo Leisurewear is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Logo Leisurewear may change this policy from time to time by updating this page.

You should check this page from time to time to ensure that you are happy with any changes.

This policy is effective from 25th May 2018

What we collect

We may collect the following information:

  • Name and Child class for School Delivery option
  • Contact information including email address 
  • Address information including postcode to match to our card provider’s checks for payment and allow us to deliver the goods correctly for home delivery items

What we do with the information

We require this information to understand your needs and provide you with a good service, and for the following reasons:

  • Internal record keeping. 
  • We may contact you if we have a query on your order to allow us to process the order

Security

We are committed to ensuring that your information is secure.

In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Our web site is hosted externally and this provider is charged with updating the security software.

Sage Pay our payment provider are responsible for the payment security, we do not hold any details of this.

Our web site is password protected with named personal having access to orders for processing

We have the latest software security in place 

All information provided to us is solely for the purpose of processing the order, we do not share any information with any third party.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties .

You can log in to your online account at any time to amend any information